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FAQ
Slow speed

The speed of the proxy IP is usually affected by the following factors:


User network environment: The stability of the user's local network environment has a direct impact on the speed of the proxy IP. Therefore, you can improve the proxy speed by improving your local server performance.


Geographic distance: The farther the proxy server is from the user's local server, the slower the speed. The closer the proxy server is to the user's local server, the higher the data transmission efficiency. Therefore, you can improve the network speed by choosing a closer proxy server.


Proxy settings: The configuration of the proxy server will also affect the network speed. For example, settings such as cache size and concurrency may affect the network speed. Reasonable configuration of these settings can improve the network speed to a certain extent.


Target website status: If the target website server is overloaded or the network is congested, the network speed may drop even if the proxy server performs well.


If the above methods cannot improve your proxy speed, please contact our official email: [email protected] and provide the following information:


  • Luna username

  • Package used

  • Test results: Please go to fast.com to test the speed of the proxy


After receiving your information, our customer service staff will help you solve the problem.


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