logo
User Guide Video Guide Public API
logo

EN

Set Language and Currency
Select your preferred language and currency.
Language
Currency
Save
Overview
PROXIES
Integration Guide Dealer Guide
Dynamic Residential Proxy
Unlimited residential proxy
Get Proxy
Static Datacenter Proxy
Static Residential Proxy
Long Acting ISP
Get Proxy
User & Pass Auth ISP user & pass auth
FAQ
Static IP cannot connect

This tutorial applies to the following two packages:


  • Static residential proxy

  • Static data center proxy


Solution steps:


1. Make sure the network environment is not mainland China


Our proxy does not support the mainland China network environment, please make sure your local environment is not mainland China.


Method to detect the environment: Open the command prompt, enter the command: curl ipinfo.io, and then press Enter. As shown in the figure, you will see your network environment country and region


image.png


2. Test the proxy


If you have verified that the network environment is not in mainland China, please follow the steps below to test


① Enter the IP management interface of the package and copy the test command at the bottom of the page


image.png


② Open the command prompt, paste the command you just copied, fill in the unusable IP and port in the IP and port position, and then press Enter

If the result in the figure appears, it means that the proxy connection is normal. Please note that you need to fill in the account password when using a static IP


image.png


If your test result is different from the above picture, such as prompting a connection failure, connection timeout, etc., please contact our official email: [email protected], and provide the following information:


  • Luna username

  • Test command

  • Test result screenshot


After receiving your information, our customer service staff will help you solve it.


Notice Board
Get to know luna's latest activities and feature updates in real time through in-site messages.
Contact us with email
Tips:
  • Provide your account number or email.
  • Provide screenshots or videos, and simply describe the problem.
  • We'll reply to your question within 24h.
WhatsApp
Join our channel to find the latest information about LunaProxy products and latest developments.
logo
Customer Service
logo
logo
Hi there!
We're here to answer your questiona about LunaProxy.
1

How to use proxy?

2

Which countries have static proxies?

3

How to use proxies in third-party tools?

4

How long does it take to receive the proxy balance or get my new account activated after the payment?

5

Do you offer payment refunds?

Help Center
icon

Please Contact Customer Service by Email

[email protected]

We will reply you via email within 24h

Clicky