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User Guide Video Guide Public API
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Overview
PROXIES
Integration Guide Dealer Guide
Dynamic Residential Proxy
Unlimited residential proxy
Get Proxy
Static Datacenter Proxy
Static Residential Proxy
Long Acting ISP
Get Proxy
User & Pass Auth ISP user & pass auth
FAQ
Product Problem Will I have a dedicated IP list? Is there a way to trace the target site back to us? The IP test result does not match the region where I purchased and extracted it. How many threads / connections can your proxy use at the same time? How often do you update your proxy? Query the number of countries and IPs covered by each package Unable to log in due to account abnormality Proxy cannot connect Does my account have limits on how many ports I can use? How many IP protocols are supported? The difference between the two API extraction method What is the difference between a static planning proxy and any other planning proxy? What does an unlimited package mean? How long is the use period of the residential purchase proxy? How to detect the local IP address? Does LunaProxy's residential proxy support authentication by username and password? Which ports do I need to use? Do you have an API? About the IP location database, and how to view proxy IP information? What types of IPs does LunaProxy offer? What is a Proxy Server and How Does it Work? Residential Certification Methods What proxy packages does LunaProxy provide Can unlimited proxies select countries The difference between dynamic residential and unlimited residential The difference between dynamic residential and long-acting ISP What is the difference between static IP and dynamic IP Do I need to purchase additional traffic for static IP How to extend the validity period of the proxy What authentication methods are supported? What is the difference
Proxy cannot connect


The proxy cannot connect. The steps to check the reason are as follows:


1. Lunaproxy does not support use in mainland China. If you need to use a proxy, please make sure your network environment is not in mainland China.


To test the network environment, please execute the command in cmd:curl ipinfo.io


2. Static IP configuration requires account and password authentication. Please confirm that you entered the correct account and password during configuration. You can see your account and password in the IP management interface.


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Static IP detection method


1. If you are in the correct environment and fill in the correct account and password, but the agent still cannot connect, please paste the test command of the IP management interface into cmd 


And fill in the unusable IP and port for testing.


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2. As shown in the picture, the test result is that the connection is normal.


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Dynamic IP detection method


1.You can view the test command in the 【User & Pass Auth】 interface, copy and paste the test command into cmd for testing


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As shown in the figure, the test result is that the connection is normal.


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If your test result is that you cannot connect, please send a screenshot of the test result and a screenshot of your IP management interface to our official email

[email protected]

We will arrange relevant personnel to help you detect


Contact us with email

[email protected]

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Customer Service
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Hi there!
We're here to answer your questiona about LunaProxy.
1

How to use proxy?

2

Which countries have static proxies?

3

How to use proxies in third-party tools?

4

How long does it take to receive the proxy balance or get my new account activated after the payment?

5

Do you offer payment refunds?

Help Center
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Please Contact Customer Service by Email

[email protected]

We will reply you via email within 24h

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