As shown in the figure, if you are prompted "Account banned" when logging in, it means that your account has been banned due to improper operation
The reasons for account ban are as follows:
1. Frequently calling multiple orders, but all are in an unpaid state
The behavior of frequently calling orders will be judged as abnormal behavior by the system and the account will be banned. In order to ensure your normal use, if you encounter problems when paying, please contact our official email: [email protected] and provide the following information:
Luna user name
Package to be purchased
Selected payment method
Unpayable video
After receiving your information, our customer service staff will help you solve the problem
2. Abnormal usage settings
Due to improper settings in your use, the system judges it as abnormal behavior and bans the account. To solve this problem, please contact our official email: [email protected] and provide the following information:
Luna user name
Usage information: such as the package used, sessid settings, number of concurrent connections, etc.
After receiving your information, our customer service staff will help verify your situation and help you solve it